Refunding a purchase
If you need to partially or completely refund a purchase, you can take the following steps in Atleta to automatically transfer the money back to the participant.
Go to Participants and find the participant that wants to cancel and click on it.
On the right hand side of your screen, under Registrations, click on the registration that you want to cancel. You will now see a list of the participant's purchases.
Next to the ticket that you want to cancel, on the right hand side, open the dropdown menu indicated by three dots and click Edit.
Change the Payable amount to your desired amount, and to 0 if you want to do a full refund.
You will be asked what you want to do with the surplus amount: click Refund.
Finally, click Confirm to make the transfer.